Shipping policy

Shipping Policy

Last Updated: August 2026

Free Shipping

We're happy to offer free standard shipping on all orders — no minimum, no code needed. It's automatically applied at checkout.

Order Processing

All orders are processed within 1–3 business days after your order is placed. Processing includes reviewing, preparing, and packing your order. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking details once your order ships.

Delivery Times

After processing, estimated delivery times are:

• Standard Shipping (Free): 7–15 business days

Please note that delivery times are estimates and are not guaranteed. Total time to receive your order = processing time + delivery time. Occasional delays can happen during peak seasons, holidays, or due to circumstances outside our control (carrier delays, customs, weather).

Order Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way. If you haven't received tracking within 5 business days of ordering, email us at info@lunoveria.com and we'll look into it right away.

Shipping Delays

While we do everything we can to get your order to you on time, some delays are outside our control — including carrier issues, customs processing, and high-volume periods. We appreciate your patience and are always here to help if your order is taking longer than expected.

Incorrect Addresses

Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly, so a quick review before you order saves everyone the hassle.

Questions?

If you have any questions about your order or shipping, reach out anytime at info@lunoveria.com — we typically respond within 1–2 business days.

Thank you for choosing Lunoveria.